Privacy policy

Privacy Policy

Last updated: February 1, 2026

At Remindful Moments, we value your trust. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. Introduction

Remindful Moments operates this store and website to provide you with a personalized shopping experience. Our Services are powered by Shopify. By using our Services, you agree to the collection and use of your information as described in this policy. If there is a conflict between our Terms of Service and this Privacy Policy, this policy governs your personal data.

2. Personal Information We Collect

We collect information that identifies you or can reasonably be linked to you. This includes:

  • Contact Information: Name, shipping/billing address, phone number, and email address.

  • Financial Information: Payment card details, transaction info, and payment confirmation (processed securely).

  • Account Information: Username, password, security questions, and settings.

  • Transaction History: Items viewed, added to cart, wishlists, purchases, and returns.

  • Device & Usage Info: IP address, browser type, device info, and how you navigate our website.

Cookies and Similar Technologies

We use cookies to improve your experience:

  • Functional cookies: Necessary for the webshop to work (e.g., your shopping cart).

  • Analytical cookies: To track statistics and improve our store.

  • Marketing cookies: To show personalized ads and measure campaign effectiveness.

3. How We Use Your Information

We use your data for the following purposes:

  • Providing Services: To fulfill orders, process payments, arrange shipping, and manage returns.

  • Marketing & Advertising: To send promotional messages and show targeted ads.

  • Security & Fraud Prevention: To protect our store, authenticate accounts, and prevent malicious activity.

  • Communication: To provide customer support and respond to your inquiries.

  • Legal Compliance: To comply with applicable laws or respond to legal processes.

4. Legal Bases & Retention (GDPR)

In accordance with European law, we process your data based on:

  • Performance of Contract: To deliver your orders. Data is kept for 10 years (Belgian accounting requirement).

  • Legitimate Interest: For security and support. Customer service logs are kept for 2 years; security data for 1 year.

  • Consent: For newsletters and non-essential cookies. You can withdraw consent at any time. Optimization data is kept for a maximum of 24 months.

  • Legal Obligation: When required by Belgian law.

5. How We Disclose Information

We may share your data with:

  • Shopify & Service Providers: For IT, payments, analytics, and shipping.

  • Marketing Partners: To show you relevant advertisements.

  • Legal Authorities: When necessary to protect our rights or comply with the law.

6. Your Rights

As a consumer, you have specific rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Correction: You can ask us to update or correct inaccurate information.

  • Right to Erasure: You can request that we delete your personal data ("right to be forgotten").

  • Right to Object/Withdraw Consent: You can opt-out of marketing or withdraw your consent for cookies at any time.

To exercise any of these rights, please contact us at remindfulmoments@gmail.com.

7. Complaints

If you have a complaint about how we process your data, please contact us directly so we can find a solution together. You also have the right to lodge a complaint with your local Data Protection Authority (for example, in the country where you live) or with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).

Small business subject to the tax exemption scheme. VAT not applicable.